We all hate a SCAM, there’s just nothing like losing money to some money grabbing A-holes who never deliver on what they promise. This is one of the biggest programs on the internet golf scene at the moment, but is it any good?

I had the unfortunate privilege of catching a comment made by an unsatisfied customer, before it was deleted within 20 minutes of the customer posting it.

performax golf ScamHere is what the unsatisfied customer said…

Dear Mr. Goecks,

I have to try to contact you any way I can — since your customer support team is of absolutely no help — unless their purpose is to scam me over the internet. PLEASE read the following!

A HISTORY OF MY ATTEMPTS TO GET THE REFUND OF $127 PROMISED TO ME
(a record of phone calls I made to and emails I received from Performaxgolf staff)
(as of March 27, 2010)

Nov 11, 2009 – Purchased the 3 DVDs for $127 on Visa credit card. Performaxgolf stated on their website at that time that the DVDs could be returned within 1 year of purchase for any reason – and that a customer’s credit card would be credited after a return was received “within 48 hours of receiving the returned DVDs”

Jan 5 – Opened a ticket with Performaxgolf for the return of those DVDs as requested

Jan 6 – email message I received in reply to my email inquiry:

Dear Client,
Physical Prodcut Returns
The PerformaxGolf products are all guaranteed and a full refund of the
purhcase price will be granted upon request. In order to obtain this
refund, please return the product to:
PerformaxGolf
Corporate Disk Company
4610 Prime Parkway
McHenry, Illinois 60050

Once the product is received at the above location we will issue a refund within 48 hours back to the credit card you used to make the initial purchase.

Thomas
Performaxgolf.com Customer Service
support@performaxgolf.com
888-746-5341 begin_of_the_skype_highlighting              888-746-5341      end_of_the_skype_highlighting

Jan 6 – Sent the DVDs via UPS to the McHenry address as directed

Jan 14 — UPS confirmed delivery of my returned DVDs to “Sean” at “front desk” at McHenry, IL location

Jan 21 – called Aaron at Performaxgolf:
Aaron confirmed delivery of my DVDs and promised by phone that I would receive my $127 refund via a credit on my credit card “within 2 or 3 business days”.

Jan 27 – email message I received in reply to my email inquiry:

Dear Roger,

Thank you for your email.

I want to confirm that we have received your package.
Unfortunately, we are having trouble with our accounting system and we are not
able to issue refunds. Our technical support team is working on this. As soon as the
problem is rectified, we will issue you a refund.

Please accept our apologies for the delay.
Sincerely,
Yael
PerformaxGolf Support Team

Ticket Details
===================
Ticket ID: TUP-932144
Department: PerformaxGolf Support

Feb 1 – called Aaron at Performaxgolf again:
Aaron said by phone that due to a accounting dept problem, refunds were not possible by means of a credit card credit – so he said that a check for $127 would be issued and sent to my Arizona address “soon

Febr 3 – email message I received in reply to my email inquiry:
Dear Roger,
Thank you for your patience.
Unfortunately, we are having problems with our computerized accounting system.
As soon as it’s repaired, we will issue your refund. Please accept our apologies
for the inconvenience.

Sincerely,
Robin
PerformaxGolf Support Team

Ticket Details
===================
Ticket ID: DZZ-229003
Department: PerformaxGolf Support

Febr 7 – email email message I received in reply to my email inquiry:
Dear Roger,

I am so sorry but we are still having problems with our computerized accounting
system.

Sincerely,
Yael
PerformaxGolf Support Team

Ticket Details
===================
Ticket ID: SDL-962159
Department: PerformaxGolf Support

Febr 7 – email message I received in reply to my email inquiry:

Dear Mr. Hoffman,

Thank you for your message, we apologize for the delayed reply.
Unfortunately, we are having problems with our computerized accounting system.
As soon as it’s repaired, we will issue the full refund.
Please accept our apologies for all the inconveniences.

Juliette
PerformaxGolf Support Team

Ticket Details
===================
Ticket ID: ILC-277340
Department: PerformaxGolf Support

Febr 7 – email message I received in reply to my email inquiry:

Dear Mr. Hoffman,

We agree that this delay is unreasonable, but we are having difficulty figuring
out the problem, we appreciate your patience of just a few a more days.

Regards,
uliette
PerformaxGolf Support Team

Ticket Details
===================
Ticket ID: DZZ-229003
Department: PerformaxGolf Support

Febr 8 – called Yael at Performaxgolf:

Yael promised me by phone that I would be getting my refund check “within a week”.

Febr 22 – email message I received in reply to my email inquiry:
Dear Mr. Hoffman,

We apologize for the delay in our reply. We have been issuing checks for orders,
and unfortunately you had two different people responding, so your name was
added to the list for refunds, but no one contacted you to inform you of the
current situation.

Thank you for your patience, we apologize for the delay.

We are issuing checks for the refunds. Please contact us to confirm the address
and refund amount listed below.

Please advise us if you have a paypal account; if so we can deposit the amount
into your account.
Just let us know the email address associated with the paypal account.

We regret tremendously for all the inconveniences caused.

Amount: $97 (we have had to subtract shipping and handling).
Address: 16845 N 102 Ave Sun City AZ 85351
Regards,
Juliette
PerformaxGolf Support Team

Febr 23 – email message I received in reply to my email inquiry:

Dear Mr. Hoffman,

I am checking with my supervisor about the amount. As for the two people, I just
meant that was the reason you were not notified about the checks by email,
whereas someone had notified you by phone already. We apologize for the delay,
but we had to wait to compile everyone’s names and confirming addresses before
issuing the checks. Your name and address as stated was already on the list.

Regards,

Juliette
PerformaxGolf Support Team

Ticket Details
===================
Ticket ID: DZZ-229003
Department: PerformaxGolf Support

Febr 25 – email message I received in reply to my email inquiry:

Dear Mr. Hoffman,

I’m so sorry for the ongoing delay with your refund and the error in the amount
owed to you.

The correct amount is $127. We have given the list to our accountant and we hope
to have the checks issued within 10 days and then send it out to you.

Thank You.
Sincerely,

Yael
PerformaxGolf Support Team

Ticket Details
===================
Ticket ID: DZZ-229003

March 7 – email message I received in reply to my email inquiry:

Dear Roger,

I’m so sorry for the delay.

The list has been sent to the accountant and he is due to prepare the checks.
We have made it clear to him that it is of the utmost urgency that the checks
get written up immediately.

As you probably know, it’s a very busy season for accountants (tax season)!

I apologize profusely for the tardiness.
Sincerely,

Yael
PerformaxGolf Support Team

Ticket Details
===================
Ticket ID: PAQ-102599
Department: PerformaxGolf Support

March 14 – email message I received in reply to my email inquiry:

Dear Roger,

I’m so sorry for the delay.

The list has been sent to the accountant and he is due to prepare the checks.
We have made it clear to him that it is of the utmost urgency that the checks
get written up immediately.

As you probably know, it’s a very busy season for accountants (tax season)!

I apologize profusely for the tardiness.
Sincerely,

Yael
PerformaxGolf Support Team

Ticket Details
===================
Ticket ID: RFX-513392
Department: PerformaxGolf Support

March 18 – email message I received in reply to my email inquiry:

Hi Roger,

This is Amy, the business manager at PerformaxGolf.com.

My apologies that you feel you have been getting the run around.

The reason a check has not been mailed to you is because we were notified by the credit card company that you were disputing the charges on your credit card and therefore a chargeback was in process. (Meaning the charges were being returned to you and deducted from us.)

If this is incorrect, please advise and I will immediately send a check and work with the credit card company to resolve.

Thank you,
Amy on behalf of PerformaxGolf

March 25 – email message I received in reply to my email inquiry:

Hi Roger,

I can understand frustration. However the check was in fact mailed according to what Bank of America is reporting.

i just checked the payment status for you and this is what is being reported.

Check # 5002 from your BUSINESS CHECKING account was mailed to Roger Hoffman on 03/22/2010.

Please confirm that this is the correct address:
Roger Hoffman
16845 N 102 Ave
Sun City, AZ 85351

Thank you,
Amy

March 27 – received a check from Bank of America – not for the amount of $127 – but instead for the amount of ONE DOLLAR! Yes, ONE DOLLAR and NO CENTS – made out to me and sent to my correct address of:
Roger Hoffman
16845 N 102 Ave
Sun City, AZ 85351

Now you can see why I am being scammed by Performaxgolf — or at least why I have to believe I am. Help — help — help!!!!!!

Roger Hoffman

Now, I don’t doubt that the Performax Golf Team has impeccable honesty and integrity, but seeing this comment and knowing the fact that it was deleted just as quickly as it was posted, makes me have less trust in certain online programs and ebooks.

Please Share your thoughts on this and share your experiences with online programs…

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